General Information and Policies
Shipping and Handling
We offer two levels of shipping priority: the Free Freight option is great if you have a some time to wait. For an additional $7.50, your order will be processed and delivered faster.
In order to place an order from this website, you must first complete the registration process and create a username and password. You will be required to give contact information (such as name and email address) during registration. Register here.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Immediately after completion of your order, you will be sent a confirmation email detailing your order. If there are any future problems or issues with your order, we will contact you via your email address or phone number. When collecting email addresses for gift certificates, we will send the gift certificate addressee an email stating that they have been given a gift certificate and how to use it. We will also use your email to send you specials and promotions for ARMYNAVYDEALS.COM. We do not share this information with other companies.
Surveys or Contests
Occasionally, we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information and the feedback you provide to improve our website.
Uses of Information
Your information will be used by ARMYNAVYDEALS.COM for contact, shipping, and site improvement purposes only.
*Please note that not all items are included in free shipping. Non-clothing items may not be eligible for free shipping. Bulk orders may not be eligible for free shipping. ARMYNAVYDEALS.COM reserves the right to hold an order if applicable shipping charges are not paid. Please call 1-877-872-7267 for any further information or to get shipping quotes.
Special Offers and Updates
We will occasionally send you information on products, services, special deals, promotions. We will use your email address to inform you. Out of respect for your privacy, we have provided the option to not receive these types of communications. Please see the "Choice/Opt-out" section.
If you are subscribed to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we have provided a way to unsubscribe. Please see the "Choice/Opt-out" section.
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we will send you an email. Generally, you may opt-out of these non-promotional communications. Please see the "Choice/Opt-out" section.
Based upon the personally identifiable information you provide us, we will send you a welcome email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We tie your personally identifiable information and your purchasing history to information in your profile, in order to provide you with tailored promotions and marketing offers and to improve the content of the site. We do not share your information with third parties except when required by law.
Supplementation of Information
In order to provide certain services to you including credit card and shipping verification, we may on occasion supplement the personal information you submit to us with information from third party sources.
ID Address Verification
We use a third party credit card company to confirm that your billing address matches that of your credit card statement and to confirm your shipping address.
Aggregate Information (non-personally identifiable)
We do not link aggregate user data with personally identifiable information.
Personally identifiable information
We DO NOT share Personally Identifiable Information with Third Parties except with agents.
We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference in your account profile section or by removing your email from our mailing list on our homepage. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions presented during registration and sign-in or by emailing us at email@example.com. You may also contact us at 877-USA-SAMS to opt-out.
Clear Gifs (Web Beacons/Web Bugs)
Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Armynavydeals.com. Please be aware that we, Armynavydeals.com, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or deactivate it by making the change on our member information page or by emailing our Customer Support at firstname.lastname@example.org or by phone at 877-USA-SAMS.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link http://www.webopedia.com/TERM/S/SSL.html. We follow industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your information by adhering to industry standards, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at email@example.com
Changes in this Privacy Statement
f you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. ARMYNAVYDEALS.COM stores this information solely to send this one-time email and to track the success of our referral program. Your friend may contact us at firstname.lastname@example.org to request that this information be removed from our database.
Phone: 877-USA-SAMS (877-872-2782)
Address: 37 West 8th St. New York, NY 10011
Sales and Specials
When we offer specials and deals on certain items, they tend to sell out quickly. If this happens to an item a customer has ordered, we will either email or call the customer and ask if they would like a refund or if they would like to have the item put on back order and wait until it becomes available again. Certain items are unable to be placed on back order because they have been either completely sold out or are no longer available at the sale price originally offered.
All prices reflect US dollars.
Uncle Sam's and ARMYNAVYDEALS.COM reserves the right to refuse or delay any order for any reason. Due to the prevalence of internet fraud, we may call a customer and confirm that the credit card info is correct. This ensures our customers' protection.
Refunds and Exchanges
Please click here for our Refunds and Exchanges policy and procedure.
ARMYNAVYDEALS.COM is not responsible for any customs fees appended by countries outside the U.S.
1.) Click the "REGISTER/SIGN IN " button at the top of our page
2.) Either click the "REGISTER NOW " button (seen below) or Sign-In if you are already registered
Not only is it FREE to register, but your will receive a coupon for 10% off your next order. You will also receive great monthly specials only offered to our valued customers. It is fast, easy and 100% secure - we NEVER share our customer's info - why would we? If you do not want to be contacted, please unclick the contact permission in the "My Account" section after registering. If you do not have your own email, please try to use a friend's or family member's due to the fact that all correspondence will be relayed via email including shipping information and tracking numbers.
3.) Shop Around
You may search for our products by Brand, Item, or Keyword using one of our search tools found on the left side of the page. Also, you may narrow your search further by using the "Advanced Search" options. If you are unable to find a desired product, call our toll free number at 877-USA-SAMS for assistance. When you have found your desired product, choose from the available options (size, color, etc.) then press the "ADD TO CART" button when you're satisfied.
4.) Click the "SHOPPING CART/CHECKOUT" button at the top of our page
5.) Choose a Shipping Option
The Shipping Option is the first question presented on the Shopping Cart page. Please click the option you prefer and the the page will automatically refresh with your selection now highlighted. Please see Shipping Details for more info.
6.) Coupons and Gift Certificates
Enter your coupon/gift certificate number in the box just below the shipping options and press the "RECALCULATE" button to apply the discount. Once you have finished, you will be given a note that your coupon was accepted and applied.
7.) Carefully Check the Items in your Cart
The Shopping Cart page also shows you all the items in your cart . If you are not satisfied with an item in your cart, you can remove it from your cart by pressing the adjacent "DELETE ITEM" button. To completely empty your cart of all items, select the "CLEAR CART" button at the bottom of the Shopping Cart page. You can edit the quantity of an item by adjusting the QTY number and then by pressing the "UPDATE" button. If you want to change any other element such as a size, you will have to delete the item and add it to your cart with the new qualifications. After you have completed your shopping trip please REVIEW the items in your cart carefully before proceeding to checkout. If you are not ready to checkout, simply click the "KEEP SHOPPING" button to be redirected to the last page you visited. When you are completely satisfied with your shopping cart, select the "CHECKOUT NOW" button.
Your credit card information is NOT stored and our shopping cart uses 128 BIT ENCRYPTION, the highest standard allowed - so you may feel secure using our online payment system. On the checkout page you will find a detailed breakdown of your order including, Sub Total, Discounts, Shipping Charges, as well as a Grand Total. Please verify that that your billing address and shipping address are correct. Your billing address MUST match what your credit card company has on file. If it does not, then your order processing will be delayed. Please enter any specific notes concerning your order in the "ADD A NOTE" box. Next, fill out your Credit Card information. The CVV2 Security Number asked of you is located on the back of your credit card (last three to four digits on the right of the signature line). Please press the "COMPLETE ORDER" button only once to avoid duplicate charges.
If you wish to pay by Money Order please click here for additional information.
Once you have successfully placed your order, you will be taken to a confirmation page and given an Order ID Number. PLEASE WRITE THIS DOWN FOR FUTURE USE. This number is used for referencing your number if you have any questions or concerns. You should also receive a receipt of your purchase by email within a few hours. You have now completed your transaction. Thank you for your order. You may also review your order and account information in the "MY ACCOUNT" section of the web site.
If you think a mistake was made by you or by Uncle Sam's at any point during your order, simply contact us and explain how we can fix your problem. Please have your Order ID Number on hand to reference your order.
If you forgot to purchase something, you will need to place an additional order. Please contact us toll free at 877-USA-SAMS and inform a representative to ship both orders together.
Please refer to our Sizing Chart for help.
Money Orders and Personal Checks
If you would prefer to order from our site, but are unwilling to use a credit/debit card, please use the following steps:
2.) Go Shopping: fill your shopping cart to the brim with tons of new and vintage products.
3.) At the point of CHECKOUT, instead of entering your credit card, please print the CHECKOUT screen (includes your order, billing address, shipping address, and order number), attach your choice of payment, and mail an envelope with the enclosed information to Uncle Sam's Army Navy in New York City. If you do not have a printer; simply right down your NAME, BILLING ADDRESS, SHIPPING ADDRESS, and ORDER ID NUMBER. Send your payment and order information to:
Uncle Sam's World Wide Sales
37 West 8th Street
New York, NY 10011
Attn: Customer Satisfaction
Upon receiving your payment and verifing your funds, we will begin processing your order.
On orders over $15, except certain RUSH or DROP SHIP order, a Free gift will be automatically added to your shopping cart.
We reserve the right to change or discontinue any of the above promotions without notice to the customer.
Our 250 page full color catalog is finally available!
Please Search SKU: CAT to purchase one (our SKU search is located in the top left corner). Also, please note these catalogs are only for reference
and do not have retail prices printed. Please also join our mailing list so we can send you updates and online specials. Enter your email address on the left side of the homepage in the area marked "JOIN MAILING LIST".
If your question is not answered below, please email us your question. We will respond ASAP.
Q: Do you buy surplus items From individuals?
A: Yes we buy Military Products
Please email us a list of what you are looking to sell (condition, quantity, color, as well as size are very important). Also, list your asking price. While we generally do not buy from the public, we are always looking for great new products to offer our customers. If the item(s) is/are unique and the quality is sufficient, we will consider it.
Q: I think our products would look great on your site. How can I send you my company information?
A: WE WANT NEW VENDORS!
We strive to bring our customers new and exciting products, better prices, and improved service. If you feel that your company can enhance our current product line, please send your company's information including catalogues, price lists, and an image disk to:
Uncle Sam's World Wide Sales
37 West 8th Street
New York, New York 10011
Attn: New Vendor
We look forward to doing business with you.
Q: Is my credit card secure?
A: Yes it is.
Your credit card information is not stored on our site and we employ 128-bit AES encryption. You can feel confident using our online payment system. You should never share your username or password with anyone. If you wish to place your order over the phone, please call our toll-free order line 877-USA-SAMS (Monday-Friday 10AM-6PM), or fax in your order to 212-674-2403.
Q: Do you offer Group Discounts?
A: We sure do.
Please follow these simple steps to receiving a group or quantity discount:
2.) Go Shopping, fill up your cart with all the items you desire
3.) After you have completed shopping, please email us at email@example.com.
Email your request for a group or quantity discount and be sure to list your FIRST and LAST NAME as well as another method of contacting you. We will respond within 24 hours, with a discount when possible.
Q: Do you sponsor groups?
A: We sure do.
We understand how important it is to give back to our great country. For this reason, we are always looking for ways to associate our business with great groups and individuals, and aid them in their noble endeavors. Please email us your request and we will respond ASAP.
Q: I would like to join the Army, how do I do this?
A: We are not a recruiter, but we respect you for your decision.
Please visit our LINKS page for more information.
Q: I have received my order and an item I ordered is on back order. What does that mean?
A: If your item has been back ordered or discontinued please read the following
Our products sell so quickly that an item may be temporarily out of stock. If this occurs with your order, you will receive an email notifying you that one or more of your items are currently either:
* Back Ordered (we will ship your item as soon it returns back in our stock, at no extra freight charge to you)
* Discontinued (sold out and we will refund your account unless you would like a substitute item)
* Size/Color not available (if we do not receive directions to substitute your item with another size or color we will refund you for the items you did not receive)
Q: Do I have to be a member of the military to order from ArmyNavyDeals.com?
A: Absolutely not. Our products and prices are available to everyone.